Service to you our customer is our highest priority. For over 28 years, we have earned the confidence of our valued customers by providing professional assistance and back up technical advice. Our customers can rely on us to choose from over 4000 of the latest electronics surveillance equipment.
Now, we offer the same professional high quality security products and service to our Internet customers. Come and treat yourself to good old fashion service. Everyone is surprised at how easy we make it. Our friendly staff will cheerfully tell you what you need to know in order to install your specific security CCTV system. Service and expertise are our pledge to you.
We want our products quality to be: Best !
We want our Products price to be: inexpensive!
We want our customer service to be: eXcellent !
Terms & Policies:
We make every effort to provide you the most accurate, up-to-the-minute information, but mistakes do occur, and we must reserve the right to make corrections, adjustments or changes without notice. If you have ordered an item that is subject to a price increase, we will hold your order and inform you of the increase.
The availability information presented on our site is the best, most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability.
If a product you have ordered is not available for shipment, we will do our best to let you know. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.
At this time, Surveillance-video.com accepts the following payment methods:
VISA & Master Card
Diner's Club Credit Card
We also accept purchase orders from Government and Schools for off line orders. To do so, just simply using our online onsale price to fill the purchase order, then mail or fax it to us. We will ship out your order after we verify the order.
All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Surveillance-video.com reserves the right to contact you by email or telephone to request additional identification. We may reject orders if the verification fails.
IMPORTANT: It is a crime to use someone else's credit card without their permission. If you use a credit card fraudulently to pay for products at this site, we will forward information to the appropriate law enforcement agency.
Sale tax: Surveillance-Video.com is required to collect sales tax on transactions shipping to customers located in New York state. Current sale tax rate is 8.25%.
All our products are brand new and come with full factory warranties (unless specifically stated otherwise). We want you to be completely satisfied with you purchase.
Defective returns: You may return defective items to us within 30 days for replacement or refund (less shipping charges). After 30 days, the manufacturer’s warranty will apply.
Non-defective returns: You may return non-defective items within 15 days of purchase for a refund (less shipping charges). Non-defective items over $400 may be charged a 20% restocking fee.
All exchanged /returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories. Merchandise that is returned with missing items is subject to a 20% restocking fee.
You must request an RMA (Return Merchandise Authorization) number from us before returning your item. All returns must be shipped prepaid.